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1.
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TQM Magazine
by MCB University Press. Material type: Continuing resource; Type of continuing resource:
periodical
Publisher: West York MCB Other title: TQM.Availability: Items available for reference: Biblioteca Graciliano Ramos (1).
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2.
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Qualidade : gerenciamento da rotina do trabalho do dia-a-dia
by CAMPOS, Vicente Falconi. Edition: 3 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Minas Gerais : UFMG, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989q] (2).
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3.
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Qualidade : a revolucao da administracao
by DEMING, W. Edwards. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Marques Saraiva, 1990Title translated: Out of the crisis.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D381q] (2).
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4.
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Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva
by DENTON, D. Keith. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).
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5.
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Manual de gerenciamento da qualidade
by WALLER, Jenny | ALLEN, Derek | BURNS, Andrew. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books do Brasil, 1996Title translated: The quality management manual.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16W1984m] (1).
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6.
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O caminho de Deming para a qualidade e produtividade : mapas e rotas
by SCHERKENBACH, William W. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Qualitymark, 1990Title translated: The Deming route for quality and productivity.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16S3266c] (1).
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7.
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Qualidade na seguranca e higiene do trabalho : serie SHT 9000: normas para a gestao e garantia da seguranca e higiene do trabalho
by PACHECO JÚNIOR, Waldemar. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16O1164q] (1).
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8.
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Gestão da qualidade empresarial
by Gil, Antonio de Loureiro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1993Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16G463g] (1).
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9.
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Administracao nos novos tempos : os novos horizontes em administracao
by Chiavenato, Idalberto. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Makron Books, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01C5327a] (1).
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10.
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Mantendo clientes
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Makron Books, 1994Title translated: Keeping customers.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14M292m] (1).
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11.
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Raízes do sucesso empresarial : a experiência de três empresas bem-sucedidas: Belgo Mineira, Metal Leve e Weg S.A
by BRASIL, Haroldo Vinagre | DIEGUES, Sonia | BLANC, Georges. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01B8234r] (1).
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12.
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Inteligência estratégica nos negócios
by PINA, Vitor Manuel Dias Castro. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.06P645i] (1).
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13.
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Fábrica de talentos : técnicas para dirigir e desenvolver pessoas
by GASALLA, Jose Maria. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Gente, 1996Title translated: La nueva direccion de personas.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05G246f] (1).
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14.
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Reengenharia e tecnologia da informação : o paradigma do camaleão
by JOIA, Luiz Antonio. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Pioneira, 1994Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14J741r] (1).
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15.
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Qualite et competitivite des entreprises : du diagnostic aux actions de progres
by COLLIGNON, Etienne | WISSLER, Michel. Edition: 2 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Paris : Economica, 1988Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C6997q] (1).
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16.
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Project management : a systems approach to planning, scheduling, and controlling
by KERZNER, Harold. Edition: 8 edMaterial type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: New Jersey : John Wiley & Sons, 2003Availability: No items available On order (1).
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17.
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Project management : a systems approach to planning, scheduling, and controlling
by KERZNER, Harold. Edition: 9 ed Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Hoboken/New Jersey : John Wiley & Sons, c2006Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.20K419p] (1).
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18.
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Terceira Vara da Infância e da Juventude de Porto Alegre : um estudo da aplicação da análise administrativa na modernização do Estado
by COSTA, Silvia Generali da. Source: RAP Revista de Administração PúblicaMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, Jan./Fev 2006Availability: No items available
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19.
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Resumo dos trabalhos
by Encontro Científico de Administração, 31 Rio de Janeiro 22-26 Set. 2007. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : ANPAD, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01E5623r] (1).
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20.
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Facilitadores da qualidade : requisitos e habilidades
by O'HANLON, Tim. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: São Paulo : Pioneira, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.01O364f] (1).
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